Terms of Service | SaleReach

1. COMPANY OVERVIEW AND AGREEMENT MECHANICS

SaleReach (operating as Salereach.eu) is a B2B outbound email infrastructure and lead generation agency based in Tallinn, Estonia. These Terms of Service ("Terms") govern the relationship between SaleReach and the client. Acceptance of these Terms is legally established when the client pays the initial invoice or clicks "Agree" on the digital onboarding intake form. All agreements are governed by the laws of Estonia and applicable European Union regulations.

2. INVOICING, PAYMENT TERMS, AND SUSPENSION PROTOCOLS

Services are billed strictly on a pre-pay retainer basis via Card/Bank Transfer.

The Month 1 invoice must be paid in full before any infrastructure, domains, or software assets are acquired or built.
Subsequent months are invoiced seven days before the new billing cycle begins.
If an invoice is not paid within seven days of the due date, SaleReach reserves the right to immediately pause all active campaigns, domain warmups, and CRM webhooks.
SaleReach assumes zero liability for pipeline degradation, missed leads, or campaign momentum lost due to client payment delays.

3. SERVICE MECHANICS AND DEPLOYMENT TIMELINE

SaleReach protects the client's core brand by utilizing a decentralized network of satellite domains, orchestrated via APIs. The client acknowledges the mandatory 28-Day Deployment Protocol:

Days 1-21 are dedicated strictly to infrastructure buildup, including domain purchasing, DNS configuration (SPF/DKIM/DMARC), list scraping, and email warmup.
Day 21+ marks System Ignition, where active outbound campaigns go live.
No outbound emails are sent, and no leads are generated, during the initial 21-day infrastructure phase.

4. DELIVERABLES AND THE GUARANTEE

Salereach guarantees 15-25 (Starter tier) or 25-50 (Premium tier) qualified sales conversations per month. If this quota is missed, SaleReach waives the monthly retainer and works for free until the quota is achieved.

A "Qualified Sales Conversation" is defined exclusively as a prospect matching the agreed-upon Ideal Customer Profile (ICP) who replies with positive intent, including:

Requesting a calendar link or meeting.
Asking for more information, pricing, or a demo asset.
Requesting to loop in another decision-maker.
Providing a phone number for a follow-up call.

Negative replies, unsubscribes, and out-of-office auto-responders do not count toward the quota.

5. GUARANTEE VOID CONDITIONS

The guarantee is immediately and permanently voided if the client engages in any of the following:

Fails to pay invoices within the agreed timeframe.
Fails to respond to qualified leads provided by Salereach within 48 hours.
Mandates changes to the core offer mid-campaign.
Forces copy or targeting changes that SaleReach explicitly advises against.

6. CLIENT OBLIGATIONS AND LIMITATION OF LIABILITY